FAQ

Frequently Asked Questions

On each individual product page, there is a stock level indicator to show what is available. We do not display out-of-stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it's always worth a phone call to find out when new stock will be arriving.

Yes! Many of our products qualify for Next Day Delivery. Additionally, we use a reliable courier service that provides a 1-hour delivery notification on the morning of your delivery, as well as a "You're Next" message when the driver is one delivery away! See the individual product page for available delivery services.

For many tools, we offer various delivery options:

  • Next Day Delivery on many products.
  • Next Day Delivery before 10:30 AM.
  • Saturday Delivery.

You can select your preferred option during checkout. Most deliveries require a signature to ensure safe arrival. Please ensure someone is available at your address to receive the delivery.

When your goods are dispatched, you will receive a confirmation email. Providing a valid email address ensures we can efficiently contact you.

We are sorry to hear your goods were not received in expected condition. In such cases:

  1. Contact us to inform about the issue.
  2. Email us photos of the damaged item and your order details, including the order number.

We will arrange collection and replacement as soon as possible.

If an item is missing, contact us immediately. It might be sent separately or could be out of stock, in which case we would have attempted to notify you. Check your emails for updates, and we will resolve the issue promptly.

 

You can return your order to our company address within 14 working days. Ensure the item is returned in its original packaging and securely wrapped. Once received and verified, a full refund will be issued.

 

Check your order confirmation to verify the expected delivery timeline. If your order was placed after 3 PM, it may take an extra working day. Keep your phone handy in case the courier contacts you for additional details. Contact us for assistance, and we’ll investigate any delay.

 

White-Line Machine & Tool Ltd. specializes in providing high-quality manufacturing solutions for fabrication companies. With a commitment to precision and innovation, we deliver tools and services that meet the needs of modern industries.

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+1 705-722-4170
11539 Simcoe Cty Rd 27,
Midhurst , ON L9X 0M2 

Copyright © 2024 White-Line Machine & Tool Ltd. All Rights Reserved​​

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